Effective Difficult Conversations: A Step-by-Step Guide

English | November 25th, 2016 | ISBN: 0838914950 | 129 Pages | PDF | 7.16 MB

In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse.  Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to

  • proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;
  • prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;
  • diffuse volatile emotions by maintaining a calm, measured approach;  and
  • follow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.

Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

资源下载此资源下载价格为9.9杂志币,请先
年VIP会员是按照你购买之日起的一年内,有问题加微信2382813920 【台湾和新疆西藏地区以及国外或许因为百度网盘被屏蔽而无法正常下载,请自行测试后谨慎购买!】
资源下载
下载价格:9.9 杂志币
VIP优惠:5 折
年VIP会员是按照你购买之日起的一年内,有问题加微信2382813920 【台湾和新疆西藏地区以及国外或许因为百度网盘被屏蔽而无法正常下载,请自行测试后谨慎购买!】
0

评论0

请先

通知:有骗子模仿本站骗钱,请认准阅览天下唯一域名yuelantianxia.net 有问题加WX:2382813920
没有账号? 注册  忘记密码?